How it works & what to expect


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Intended Use

Randox Confidante is intended for use in the collection and transportation of urine and swab samples from symptomatic and asymptomatic patients. Samples will be analysed at Randox Laboratories for the detection of the following sexually transmitted infections: Chlamydia trachomatis, Neisseria gonorhoeae, Trichomonas vaginalis, Treponema pallidum (Syphilis), Mycoplasma hominis, Mycoplasma genitalium, Ureaplasma urealyticum, Herpes simplex virus I & II and Haemophilus ducreyi (Chanchroid). The kit is intended for use for home sample collection by lay users.

Contents of your kit:

User instructions

Urine collection tube

x2 Sample collection tubes (contains clear solution)

x2 Mailing tubes (contains protective material)

Sample collection swab

Small sealable plastic bag

Test order form

Pre-paid envelope

If you have NO VISIBLE SYMPTOMS please provide a urine sample only

Register your kit at
Remove the urine collection tube from its packaging and use this to collect a urine sample. Sample must be taken from the start of the urine flow and not within two hours of previous urination
Open one of the sample collection tubes and carefully pour the urine sample onto the tube, filling it to just below the cap. Do not dispose of the clear solution from the tube before adding the urine sample. Replace the tube lid and screw on tightly.
Dispose of the urine collection tube carefully.
Peel off one URN adhesive label from the test order form and affix it to the filled sample collection tube. Leave the remaining labels in place on the form.
Remove the lid from one of the mailing tubes. Leave a protective material in place. Insert the used sample collection tube into the mailing tube and replace the lid securely.
Place the mailing tube into the small sealable bag. Now take the unused sample collection tube and insert it into the unused mailing tube. Place into the plastic bag along with the tube containing your sample and seal the bag.
Complete the test order form. Peel off one URN adhesive label, affix it to the results strip (attached) and retain for future reference.
You will not be able to receive your results if you do not know your URN.
Place the completed test order form and the sealed plastic bag into the supplied pre-paid envelope and seal. Post the sealed envelope in a post box.

If you have VISIBLE SYMPTOMS - genital blisters or sores please provide a urine sample and a swab sample

Register your kit at
Provide a urine sample by following steps 2, 3, 4, 5 and 6 above.
To provide a swab sample, remove the collection swab from its packaging. Avoid contact with other surfaces.

Be aware - this swab is for external use only.
Rub the nylon tipped end of the collection swab against genital blisters or sores in the area for 5 seconds ensuring any fluid is transferred onto the swab.
Insert the collection swab into the sample collection tube, making sure the nylon tipped end is covered by the clear solution.
Gently snap off the swab handle protruding from the collection tube. Replace the tube lid and screw on tightly.
Peel off one URN adhesive label from the test order form and affix it to the sample collection tube.
Leave the remaining labels in place on the form.
Remove the lid from the unused mailing tube.
Leave the protective material in place. Insert the sample collection tube containing the swab into the mailing tube and replace the lid securely.
Place both mailing tubes into the small sealable plastic bag.
Return your samples for testing by following steps 8 and 9 above.

Returning your results strip

Confidante is quick, easy and discreet to use, but before you start, please make sure you read these important notes:

All STIs have an incubation period following a sexual encounter. If you do not have symptoms such as a genital blister or sore, you are advised to wait at least 14 days from the suspected exposure before supplying a sample for testing. In addition, samples should not be collected while menstruating.
If you have visible symptoms such as genital blisters or sores you must provide a urine sample and swab sample immediately.
Use the kit before the expiry date displayed on the box.
You must register your kit online and retain your unique reference number (URN). You will need to do this to access your results.
If you don't have online access or are unable to register your kit please telephone: 0800 2545 130.
Post your sample on the day you collect it.
Results will be available within 7 working days of receipt of sample.
Avoid contact with the clear solution contained within the sample collection tube. The solution may cause irritation if it comes into contact with the eyes or skin. In the event of this happening, rinse thoroughly with water. Do not dispose of liquid.
All items from the kit are safe to dispose of in your domestic waste after using the kit.


Confidante, in partnership with My Healthcare Clinic offers private consultation with healthcare professionals by telephone.

If your test result is positive, Confidante recommend that you seek medical advice. Book a private consultation today with My Healthcare Clinic, telephone 02079 711 789 or visit

Private prescriptions and treatment available.

* Terms and conditions apply. Subject to booking. Additional charges apply.

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